We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under the following conditions.
You have received the wrong item
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Refunds/ Returns are not available for any Printed items unless you receive the wrong item.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Before ordering, make sure you have the right data by taking the following into account:
CMYK COLORS: The artwork file saved in CMYK colors is the right format, like when printing on paper that is occurred through the combination of 4 colors inks, which are: CMYK (Cyan, Magenta, Yellow and Black).
NO RGB COLORS: The RGB colors (essentially used for Monitors, TV Screens and Phones) in the artwork file are considered not suitable for printing, Ensure that your data is created or converted to CMYK, not to RGB, Otherwise, we will change to CMYK colors, In such a condition, colors may appear different.
PANTONE SUPPORT: We print Pantone colors, If your artwork has Pantone colors, you must contact with customer services, If above is disregarded, than Pantone colors will be converted to CMYK colors. In such case, expect a color shift in printing.
PDF FILE FORMAT: PDF artwork file format is recommended, and ensure that the font type does not change, Convert all text to outline.
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